Frequently Asked Questions

Everything you need to know about your Eveline Cosmetics journey.

Are Eveline Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. Eveline Cosmetics does not test its finished products or ingredients on animals, and we ensure our suppliers adhere to the same standards.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

What is your return policy?

We offer a 14-day return policy for unopened and unused products in their original packaging. Please contact our customer support team to initiate a return process.

What payment methods do you accept?

We accept a wide range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer international shipping?

Yes, we ship our beauty products worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.

How do I know if a product is suitable for my skin type?

Each product page includes a detailed description, ingredient list, and recommended skin types. If you need personalized advice, our beauty consultants are available via the contact form.